Human Resources

Job Title: Customer Service, Elbasan Branches
Location: Elbasan
Application Deadline: July, 27th 2026

We are seeking to recruit an experienced and very dynamic employee, in the position of Customer Service for Elbasan Branches at American Bank of Investments.

Reports directly to: Branch Manager / Operational Supervisor

Role Objective:

Customer Service promotes and sells the bank's products by serving new and existing customers with the aim of expanding the branch's activity. Provides maximum contribution to the profitable growth of the bank according to strategic guidelines and in full compliance with the Bank's policies, procedures and regulations.

Duties and responsibilities:

• Identifies and attracts potential clients, answering questions about the products and services offered and at the same time suggests information about other products and services offered by the bank;
• Opens client accounts by registering all necessary information in the system;
• Follows up on client requests to open savings, current, and term deposits in accordance with the revised instructions and the KYC Policy. Controls closed accounts and the termination of these contracts;
• Executes currency exchange transactions based on client requests at preferential rates as appropriate;
• Accepts requests for transactions outside the bank by executing them according to applicable procedures;
• Performs payroll transfers for company employees by following the lists that the company constantly brings, also by opening payroll accounts for new company employees;
• Follows up on customer correspondence by responding to their requests in a timely manner;
• Sells bank products such as deposits, debit and credit cards and other products according to the approved target;
• Scans various signatures and documents, maintains customer files and various documents;
• Performs AML reports in a timely manner and in accordance with all required regulations;
• Informs customers about the receipt of debit cards and PIN reprints;
• Follows up on customer reports for blocking/unblocking/execution by the Municipality/Taxes/Private or public bailiffs/Customs, etc.;
• Archives, maintains documents according to the Bank's regulations and standards;
• Contributes actively to support colleagues to achieve the required results;
• Monitors, prepares reports and performs all operational actions for customers who do not pay their loans;
• Makes appropriate efforts to present the products and services offered by the bank;
• Informs customers correctly on the prices of products and services offered by the bank;
• Be well informed about the plan and implementation of banking products;
• Completes all necessary contracts for debit and credit cards, overdrafts, and other services and agreements;
• Maintains customer credit files, credit cards, in accordance with the respective manual;
• Brings new customers to the branch;
• Conducts initial credit interviews with new customers and prepares relevant reports;
• Correctly analyzes customers, determines their needs and informs supervisors about the credit file;
• Checks in detail the documents required for completing the credit file;
• Prepares the loan proposal and sends it to the Central Offices according to the Procedure in force;
• Ensures that clients are informed and accept the loan conditions, loan installment dates and other obligations related to the loan contract;
• Collaborates in completing loan files for the necessary documentation if missing;
• Reflects the necessary account changes related to commissions, premium insurance, etc.;
• Visits and contacts clients regularly, prepares monitoring reports for the visits carried out;
• Manages situations when clients are dissatisfied, resolves as quickly as possible and reports to supervisors about the situation when necessary;
• Reports correctly and clearly the information obtained from visits carried out at client premises;
• Continuously monitors clients after loan disbursement to ensure that the purpose of the loan has not changed, and is informed of any requirements that may arise;
• Informs clients in a timely manner of any possible changes in loan conditions;
• Is very familiar with all manuals, instructions and procedures related to the Customer Service position and is constantly informed of manual revisions;
• Performs other duties as requested by supervisors.

Formal Criteria:

• University degree in fields such as: Finance, Economics, Business Management or similar;
• Have at least 3 years of experience in the banking industry;
• Have a very good knowledge of banking products, services and the banking market;
• Provide a quality service to customers;
• Have the ability to solve various problems;
• Be cooperative and know how to work in a team;
• Analyze information received from customers;
• Show a desire to face individual targets and progress;
• Excellent oral and telephone communication skills;
• Be reliable and have the ability to convince customers;
• English is an advantage.

How to apply:

Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:

1- Send your CV only in this e-mail address: [email protected] 

2- In the e-mail subject, please specify clearly the Job Title.

Please note that only shortlisted candidates will be further contacted from our HR staff.