Human Resources

Position: Collection Officer

Reports to: Recovery Manager (NOA Segment)

Location: Tirana

Application Deadline: April 10th, 2026

Job Description:

Collection Officer ensures high quality loan portfolio performing in distance early and intensive crdit collection and managing arrears of retail clients with focus on normalizing loan payments by focusing on customer negotiation.

Main Responsibilities:

• Responsible for managing his/her portfolio in arrears and achievement of monthly/yearly objectives through negotiation of payment agreements, rifinancing and/or restructuring proposals;
• Ensures the accuracy of the information for the client, co-debtors and guarantors, continuously highlights information changes in Handover Form and in the system;
• Contact in distance regularly and frequently, according to the approved strategy with clients in his/her portfolio with which develops and maintains relationships, negotiates, follows up, by continuously using effective working methods in order to guarantee the payment of obligation;
• Closey monitors reasons for delinquency and proposes remedial actions;
• Negotiates payment arrangements with clients in arrears;
• Explains to customers via telephone or in specific cases during the meetings settled with them the consequences of their delay status and give them alternative options and solutions in order to make their situation more stable;
• Assement of the current client’s situation, and proposes restructuring or rescheduling of loan;
• Respects the policy in force for the remission of fines;
• Reports to the Delinquency Committee and Recovery Unit on efforts made and the results achieved for:
• Resolution of loans in arrears;
• Collection and organization of information regarding fraud, repayments, losses, etc;
• Provides responsible references for the cases in the Credit Committee if available;
• Reports and implements the instructions given by his manager;
• Performs any other duty related to his/her work as required by his manager;
• Ensures proper implementation of policies and procedures in force.

Formal criteria:

• University degree preferably in Finance, Economic, Business Administration, Law or other related field;
• Preferably 1 year of experience related to problematic loan management activities;
• Very good knowledge of the English language.

Required Skills/Competencies:

• Proved negotiation skills;
• Good analytical skills;
• Excellent communication skills (verbal, written and active listening);
• Excellent target oriented profile;
• Developed negotiation skills;
• Good skills to perform income analysis in order to assess the client's capacity to repay;
• Critical thinking ability;
• Decision making ability.

How to apply:

Motivated candidates looking for a dynamic job and a professional team are welcome to apply by following these steps:

1- Send your CV to: [email protected] 

2- In the e-mail, clearly specify the name of the position you are applying for.

Please, keep in mind that only selected candidates will be contacted further by our Human Resources staff.