Human Resources

Position:  Operational Risk and Permanent Control Specialist

Reports to:  Head of Operational Risk and Permanent Control Department

Location: Tirana

Application Deadline: Fabruary 27th, 2026

Job Description:

The Operational Risk and Permanent Control Specialist is responsible for identifying, assessing, monitoring, and mitigating operational risks across the organization. The role ensures that internal control systems are effective, consistent, and continuously maintained in order to safeguard the bank’s assets, reputation, and regulatory compliance.

Main Responsibilities:

• Good knowledge of internal policies, manuals and procedures and management models related to operational risk.
• Regularly updated with the regulatory framework in the areas of operational risk and involved in reflecting and adapting these changes in the internal framework of the bank's policies and procedures.
• Responsible for collecting information reported by the bank's units on operational losses and updating this information in the relevant database.
• Involved in the process of managing customer complaints. Maintains this information in the complaint database. Involved in investigations when deemed necessary.
• Monitors and assesses the Bank's exposure to operational risk, including incident reports declared by the Bank's functional units.
• Reports regularly on operational risk exposure, including Gross Operational Losses, Key Indicators Report, etc.
• Also involved in the periodic review of key indicators by the Operational Risk function, in the context of continuous improvement of their quality.
• Involved in the annual operational risk self-assessment process and the continuous control plan.
• Follows the implementation of approved measures plans.
• Involved in assessing potential risks and necessary controls associated with any new product, process, service, system, etc., prior to their implementation.

Formal criteria:

• University degree in Economics, Finance-Banking, Accounting or similar field.
• 1-3 years of banking experience, preferably in the areas of Risk Management, Internal Audit, Financial Analysis and Reporting, ALM, etc.
• Very good knowledge of the English language.

Required Skills/Competencies:

• Knowledge of banking products for deposits, loans, and investments.
• Results-oriented and deadline-oriented way of working.
• Good analytical skills.
• Good knowledge of the Microsoft Office package, mainly Excel.
• Good communication and interpersonal skills.
• Very good collaboration skills.

How to apply:

Motivated candidates looking for a dynamic job and a professional team are welcome to apply by following these steps:

1-      Send your CV to: [email protected]

2-      2- In the e-mail, clearly specify the name of the position you are applying for.

Please, keep in mind that only selected candidates will be contacted further by our Human Resources staff.