Human Resources

Job Title:   Operational Supervisor

Location:   Durres Branch                  

Closing Date:   September 14th 2025

We are seeking to recruit an experienced and very dynamic employee, in the position of Operational Supervisor for Durres Branch at American Bank of Investments.

Job Description:

Operational Supervisor manages and controls business activity and issues in the Branch. It promotes banking products by visiting new and existing clients. Provides maximum contribution to the profitable growth of the bank in line with the strategic guidelines and fully complying with Bank’s policies, procedures and compliance regulations.

Duties and responsibilities:

• Ensure that all the customers’ requests are fulfilled on time from the respective services.
• Coordinate the collaboration between branch employees as well as with HO.
• Check the closing of the daily operations cycle.
• Analyze the daily reports, generated by the system and check the daily situation and the developments.
• Checks that all banking transactions are done properly, in accordance with the law procedures and the bank regulations, have the right documents, approve the correct transactions and inform the Branch manager for the transactions, which have irregularities.
• Strictly implement the legal and regulatory framework for the prevention of money laundering being the person responsible for AML issues in branches. Implement rigorously the law for the money laundering.
• Ensure that the personnel of the services and tellers are trained in the best way and monitor their development.
• Evaluate the performance of the personal that works under his supervision according to the bank procedure and inform the Branch Manager about his opinion.
• Organize the work for the tellers by doing the limit control and in collaboration with the chief teller /teller forecast the needs for the daily payments in value and structure (if there is no Head Teller).
• Monitor the operations of the cash during the day, transfer on time the cash accumulated that is over the limit (if there is no Head Teller).
• Ad hock control of Vault as per procedure in force.
• Is the authorized and in charge person for the transactions and escorting the monetary values to Bank of Albania and Second level Banks. (when applied).
• Present the request to the Main Vault/Treasury Department for the needs that the unit has for cash (in case there is no Head Teller).
• Instruct tellers for the security elements of the currency notes and foreign currencies that are circulating, the ones who are new or the one who are drawn by the Bank of Albania. (in case there is no Head Teller).
• Authorize the transactions of the tellers (till) on the system, at the end of the day, by controlling the physical balance of the cash with the chief teller/teller. (in case there is no Head Teller).
• Check the “Vault” according to the currencies and at the end of all the procedures, sign the cash book. (in case there is no Head Teller).
• Reports for the differences that results in the cash box at the end of the day or on the next coming day to the Head Office according to the limits that are set and follow the reimbursement of the differences. (in case there is no Head Teller).
• Check the opening and closing of the accounts in accordance with the KYC Policy.
• Check the appearance of the building, the cleanness’ of the environment, and the panels for the products marketing.
• The application of the conditions outlined in the contract of service, protection and security of the object by the private Security Company.
• Keeps under control, in collaboration with the H.O, the functioning of the alarm system.
• To notify the relevant department on any technical problem or failure of the alarm system and observation-control equipment, in order to take measures for their reparation.
• To solve any issue related to the object’s security presented by the security employee.
• To ensure the correct functioning of ATM and together with the responsible personnel at the branch to track the related problems.
• Performs any additional task delegated by the supervisor.

Required technical skills:

• University degree in Economics or related fields;
• To have at least 3 years of work experience in the banking industry.
• Possess the qualities required from the Bank of Albania regulation.
• Very well knowledge of the bank manuals, guidelines and procedures.
• To have advanced knowledge of regulations of the banking sector.
• Strong organizational and supervisory skills
• Management skill, ability to work unsupervised and on own initiative.
• Willing to face the targets or new goals set and the individual progress
• Excellent communication skills
• To be capable of calmly working under pressure
• Be confident and have the ability to convince the clients.
• English language is an advantage

How to apply:

Strong motivated candidates looking for a dynamic job and professional team are welcomed to apply by following these steps:

1-      Send your CV only in this e-mail address: [email protected]

2-      In the e-mail subject, please specify clearly the Job Title.

Please note that only shortlisted candidates will be further contacted from our HR staff.